Our return policy is valid for 14 days. If 14 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for return, your item(s) must be in their original packaging, unused and in the condition you received it.
Partial refunds may be given if applicable in certain situations as outlined below;
- Any item not in it's original condition, damaged or missing parts for reasons that are not our error.
- Any item that is returned more than 14 days from delivery.
NON RETURNABLE ITEMS:
Gift cards, custom orders and made to order items.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Sale items (if applicable);
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Late or missing refunds (if applicable);
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
BROKEN WAX BARS:
We take care in packaging up all of our orders, however from time to time a wax bar may arrive already snapped. We do not send snapped bars out to customers so this usually means it has broken in transit on it's way to you. Because this is something out of our control, we are unable to offer a refund. If the wax bars were a gift then we may be able to offer a replacement if we have one in stock.